According to FAW's website, FAW Jiefang Co., Ltd. strives to perfect itself in the production and manufacturing sectors, and provides excellent products to the market and users, while striving to create a perfect after-sales service system. Recently, a two-year data sampling and comparative survey conducted by a third-party market research organization (Beijing Huanyang Market Research Institute) showed that the satisfaction of sales service of FAW Liberation increased from fifth in 2010 to 2011. One, ahead of the other four commercial vehicle companies.
The five manufacturers surveyed are all important domestic commercial vehicle manufacturers. After two years of liberation, there has been considerable progress in comparison with other car companies and their own past. At the end of 2010, the Liberation Sales Company used an order management system. The sales network timely reflected the sales inventory data of each outlet to the terminal of Changchun headquarters, providing accurate first-hand information for subsequent sales services. The headquarters will sort out and analyze the sales data of each outlet, organize product spare parts for different situations, and ensure that users receive liberated after-sales support at the first time.
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