The second stop of today's [Xikang Overseas] topic will come to Algeria, the country with the largest land area in Africa, to experience the spirit of “Chinese craftsmen†in the overseas service projects.
I remember when I first came to Xikang several years ago, there were always some empty stations in the large open-plan office. This empty space, for several months, impressed me.
“They all went overseas for business trips!†I remember when a colleague smiled and said to me.
“You who are sitting opposite you today and laughing, maybe that day you will be in a city or work site tens of thousands of kilometers away. You will see them again in months.â€
In Xikang, such a lot of space. Passports, this is their pass to the world, and they are souvenirs to travel around the world. They get a podium and get a kitchen; they get equipment, sew clothes; Wen Neng poetry, Wu Neng repair cars; perennial stationed overseas, for SHACMAN The normal operation of CUMMINS POWER (Shaanxi Cummins) is escorted. They are the overseas service engineers of Shaanxi Auto and Xikang.
First-aid: a passport with a large number of passports
Lei Xuan, Xi Kang overseas service "Dana", we all cordially call it "Lei teacher."
Teacher Lei said that his discourse was fast and very concise, and he said that he would attack the key point. Thin and tall, a black-rimmed frame rests on a face with perseverance. It's hard to imagine that such a gentleman, who has spent more than 20 countries in Xikang for nearly 10 years, has a large number of visa papers that are full of passports, as if it were a small UN.
Ms. Lei did not like photography very much, so when we asked him for a single photo, it was impossible to find it on the cell phone.
I remember that Ray teacher came back from Morocco and lost a lot. Everyone is joking that whether or not they have eaten abroad is not acceptable. Who knows, during those days when Mr. Lei was on a business trip, he was catching up with Morocco’s “Ramadan†and waking up from dawn to sunset. Lei teacher has been unable to eat during the day and he has to work hard. If he is hungry, he can only tolerate it. Such an Arab country strictly abides by its religious beliefs. Restaurants are closed during the day and even pets can only feed at night. It was in such an environment that Ms. Lei and the team did not delay the maintenance of the customer's vehicle in one minute.
In addition to the usual services, Ms. Lei also took the job of training instructors. With the increasing number of SHACMAN CUMMINS POWER abroad (Shaanxi Cummins). Many foreign dealers and service stations are in urgent need of professional lecturers to explain the vehicle and engine knowledge in depth to improve their service quality and build a stable and high-quality marketing protection system. And Lei’s teaching is about 10 years ago. Tens of thousands of people around the world are his apprentices. Teacher Lei was also working tirelessly for 10 years to repeat this matter, perseveringly and earnestly. In ordinary people's stories, you may be able to read the hardships and persistence of Xikang's global battle.
Leaving: Once again embarking on African land
The time difference is 7 hours; more than 9000 kilometers; 15 hours of flight; Shaanxi Auto and Xikang service team once again leave their homes to set foot on African land.
At 15:00 PM (local time) on November 18, 2017, the plane landed in Alger, the capital of Algeria, Africa. To have a look at the scenery in this country, SHACMAN CUMMINS POWER's service team went straight to the customer and worked overtime until 9 o'clock in the first day. The overseas service engineer's day began.
Foreign users of Xi'an Cummins
Due to geographical reasons, Algeria has a long construction season. The business of dealers is heavy, the workload of personnel is saturated, and training for products and technologies is urgently needed. In order to complete this training in an orderly and efficient manner, Shaanxi Auto and Xikang service teams have communicated with the service personnel of the distributors before starting the class, and then compiled a series of questions to conduct design courses and targeted questions-based training. Each cooperation between the two sides has further enhanced service protection in multiple dimensions.
In addition, the maintenance work for the customer's vehicle is also a very important task. Next to the service station on the Algerian highway, after Mr. Lei had finished the maintenance work for the customer, the owner of the equipment shook hands with Mr. Lei to express his thanks. In the words of the engineers themselves, doing after-sales service is really tiring, but seeing everything in the equipment is normal, and at the moment of winning customers' appreciation, there is a sense of accomplishment.
In fact, no matter where they go, they will not forget the "closest partner." Work clothes, tools, computers, passports and service reports. But the person who is really closest to him has no time to attend. Traveling around during the day is subject to the local network conditions, time difference, etc. Even if there is an interval, it is difficult to have any contact with family members. When they finished their day's work, it was already late at night in China. Their families and children had already fallen asleep. They did have all the bitterness and sorrow that no one else could understand.
Craftsmen were once an indispensable profession for thousands of Chinese people. The record of “Jie Ding Jie Niu†in “Zhuang Zi†and Lu Ban’s spirit more than 3,000 years ago are the best testimony of the spirit blood of Chinese craftsmen. Today, this spirit is being revived by our service engineers.
Xi'an Cummins Engine
With the vigorous development of SHACMAN CUMMINS POWER's overseas markets, the foreign customers are also enjoying the speed and convenience in their services. Shaanxi Steam and Xikang’s forces are turning to this goal. No matter where it is, Shaanxi Automobile and Xikang always have such people, stationed in ordinary posts, infecting everyone around them with their positive working spirit, and displaying the brand image of SHACMAN CUMMINS POWER. .
Break through the dust, overlooking Kilimanjaro; experience snow storms, over the Himalayas. This is a unique landscape that belongs only to overseas service engineers. Work and family, overseas and domestic, these men and women are always paralyzed between the two, and more moments of choice are left to the shoulder of this ultimate responsibility. They use their own youth to sweat and tears, experience misery, taste the bitterness, feel shocked, travel around every corner of the world on their way to their hometown, and engrave with the legend of SHACMAN CUMMINS POWER.
Our firm introduced whole set of good-sized numerical control hydraulic folding equipment(1280/16000) as well as equipped with a series of good-sized professional equipments of armor plate-flatted machine, lengthways cut machine, numerical control cut machine, auto-closed up machine, auto-arc-weld machine, hydraulic redressing straight machine, etc. The firm produces all sorts of conical, pyramidal, cylindrical steel poles with production range of dia 50mm-2250mm, thickness 1mm-25mm, once taking shape 16000mm long, and large-scale steel components. The firm also is equipped with a multicolor-spayed pipelining. At the meantime, for better service to the clients, our firm founded a branch com. The Yixing Jinlei Lighting Installation Com, which offers clients a succession of service from design to manufacture and fixing.
We have supplied 2400ton 132kV and 220kV transmission line steel pole to WAPDA. Pakistan on 2008 and have supplied 1200ton 138kV transmission line steel pole to Davao light, Philippines on 2009.
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Jiangsu Xinjinlei Steel Industry Co., Ltd. , https://www.steelpolejl.com