At Delfast, we love hearing from our customers and community. It's always great to connect with people who are passionate about sustainable transportation and innovation. Your feedback helps guide us as we strive to make a positive impact on the world.

To help address some of the common questions we receive, we've compiled answers to frequently asked questions about Delfast. If you have any additional inquiries, feel free to reach out to us directly or visit our About Us page.

What Are Delfast’s Goals?

At Delfast, we're driven by a mission to create a better, more sustainable future. We believe that electric vehicles play a crucial role in reducing our carbon footprint and transitioning to cleaner energy sources. Our goal is to contribute to a safer and greener planet by offering high-quality electric bikes that empower individuals to embrace eco-friendly transportation.

What Products Do You Offer?

Delfast specializes in premium electric bikes designed for both performance and versatility. Our flagship model, the Delfast Top 3.0i, is a rugged mountain eBike that doubles as an excellent commuter option. It boasts a Guinness World Record-breaking range of 232 miles on a single charge, making it one of the longest-range electric bikes available today.

Recently, we introduced the Delfast California, a sleek and modern commuter eBike. With a range of 100 miles and a user-friendly step-through U-frame design, it's perfect for urban commuters. Additionally, our accessories enhance your biking experience—whether you're planning an overnight trip or simply looking to upgrade your setup.

Where Do You Deliver?

We currently ship our cutting-edge eBikes directly to customers in several countries, including:

• USA
• Germany
• Hungary
• France
• Romania
• Czech Republic
• Croatia
• Austria
• Slovakia
• Slovenia
• Italy
• Netherlands
• Belgium
• Denmark
• Bulgaria
• Estonia
• Luxembourg
• Sweden
• Poland
• Lithuania
• Spain
• Portugal
• Finland
• Greece
• United Kingdom
• Ukraine
• Canada (specific cities)

For locations outside of these areas, we offer delivery to the nearest customer port. If you have specific questions about shipping to your region, don't hesitate to contact us.

How Long Does It Take to Ship My eBike After Ordering?

Each Delfast eBike is uniquely crafted to meet your preferences. From the moment you place your order, our team works diligently to build your dream bike. On average, it takes around nine weeks from order placement to shipment. During this time, we meticulously tailor your eBike to suit your needs. Rest assured, you'll receive a product that reflects your personal style and requirements.

Is Delfast an American Startup?

While we proudly call ourselves a Ukrainian-American startup, our roots trace back to Ukraine. Our founders began with an eco-friendly delivery fleet in Kyiv in 2016, which quickly gained traction. Recognizing the growing demand for versatile electric bikes, we expanded into consumer production. This dual heritage fuels our ambition to push boundaries and bring innovative solutions to the global market.

What Makes Delfast eBikes Unique?

Delfast eBikes stand out due to their unmatched combination of intelligence, power, and range. The Top 3.0i, for instance, offers a maximum range of 232 miles under optimal conditions. Regardless of how you choose to ride, it remains one of the longest-range eBikes in its class. Equipped with advanced features such as a hyper-intelligent onboard CPU, Bluetooth-enabled security systems, and customizable controls via mobile apps, it provides an unparalleled riding experience.

The Delfast California further redefines the commuter eBike category with its elegant design, impressive 100-mile range, and revolutionary U-frame architecture. It’s designed for comfort and efficiency, ensuring a smooth journey every time. Be sure to explore our Indiegogo campaign to secure yours!

Are Electric Bikes Allowed in My State?

Many people wonder whether electric bikes are legal in their area. To help clarify, we've published numerous articles on our blog discussing electric bike regulations across various states. In most cases, the Delfast TOP 3.0i qualifies as a legitimate Class 2 eBike, meaning no registration or operator's license is required. However, if you're unsure about local laws, feel free to contact us for clarification.