At Delfast, we love hearing from our customers and receiving their feedback. It's always exciting to engage with our community and stay connected to what matters most to them. Ensuring that our products positively impact your lives is our top priority.

Today, we're answering some of the most frequently asked questions about Delfast. If you have additional queries, don't hesitate to reach out directly or visit our About Us page.

What are Delfast's goals?

We have ambitious plans at Delfast, driven by a commitment to positive change. Our mission is to lead the way in sustainable practices to ensure a healthy planet for future generations. We envision a safer and greener future where electric vehicles play a pivotal role in reducing human carbon footprints. As transportation continues to evolve, diversifying technologies like eBikes will accelerate the transition to cleaner energy sources and a healthier environment. Many major US cities, along with global hubs, are prioritizing sustainable transport solutions—more bike lanes, trails, electric buses, trains, and cars. We're proud to be part of this movement.

What products does Delfast offer?

Delfast specializes in high-performance eBikes. Our flagship model is the Delfast Top 3.0i, a versatile mountain eBike that doubles as a commuter and can reach speeds of up to 50 mph off-road. We currently hold the Guinness World Record for the longest-range eBike at 228 miles, and our Top 3.0i recently surpassed that record with an impressive 232-mile range on a single charge.

We recently launched the Delfast California, a sleek commuter eBike available on Indiegogo. This model boasts a range of 100 miles and features a step-through U-frame that's both strong and lightweight, making it accessible to riders of all sizes. Its mid-drive motor is among the smoothest in the industry. Be sure to check it out!

Accessories enhance your eBike experience, allowing you to make the most of every journey. For overnight trips, consider our portable charger, which fits neatly into our Shad Side Boxes and Delfast Side Boxes. Explore all our parts and accessories to elevate your rides.

Where do you deliver?

Delfast ships its intelligent eBikes directly to your door in the following countries:

• United States
• Germany
• Hungary
• France
• Romania
• Czech Republic
• Croatia
• Austria
• Slovakia
• Slovenia
• Italy
• Netherlands
• Belgium
• Denmark
• Bulgaria
• Estonia
• Luxembourg
• Sweden
• Poland
• Lithuania
• Spain
• Portugal
• Finland
• Greece
• United Kingdom
• Ukraine
• Canada (Ottawa, Montreal, Toronto, Quebec, Mississauga)

For other locations, we deliver to the nearest customer port. If you have further questions, feel free to contact us.

How long does it take to ship my eBike after placing an order?

Each Delfast eBike is uniquely crafted to match your preferences. From the moment you place your order to the final shipment, it typically takes around nine weeks. This allows us to personalize your eBike exactly to your specifications. Customize to your heart's content, and rest assured we'll deliver the perfect eBike you've been imagining.

Is Delfast a US-originated startup?

Delfast is proudly a Ukrainian startup, with our main office located in Los Angeles. Our founders began with an eco-friendly delivery fleet in Kyiv in 2016. The demand for our delivery eBikes grew rapidly, prompting us to expand into producing versatile eBikes for everyone. Our dual Ukrainian-American roots inspire us to dream bigger, so stay tuned for even more innovations from us in the near future.

What sets Delfast eBikes apart from other brands?

Our eBikes are a remarkable blend of technology, power, and range. The Delfast Top 3.0i offers a maximum range of 232 miles under ideal conditions. Even in real-world scenarios, it remains the longest-range eBike in its class.

The Top 3.0i is incredibly intelligent, integrating everything you need into one seamless system. Control it via the app or the built-in display. The onboard CPU instantly processes data, ensuring a fully integrated riding experience. The Bluetooth-enabled security system functions similarly to a car alarm.

The Delfast California is set to redefine the commuter eBike market. With a range of 100 miles, the industry's first true U-frame design, and unmatched comfort, it's truly a game-changer. Head to our Indiegogo campaign to secure yours now!

I'm interested in buying an eBike, but I'm not sure if they're allowed in my state.

No worries—we've got you covered! Visit our blog for detailed articles on electric bike regulations across various states. Generally, in most states, the Delfast TOP 3.0i is classified as a legitimate Class 2 eBike, meaning no registration or operator license is required. However, if you're unsure, don't hesitate to reach out to us for clarification.